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ALLEEN’S WINDOW AND WALLCOVERINGS LIMITED
Privacy Policy
At
Alleen’s Window and Wallcoverings Limited (“Alleen’s”),
we know that confidentiality and privacy are of
great importance to you. As part of our commitment to
providing excellent service, we are dedicated to
protecting any personal information we hold and
maintaining the trust you have placed in our company.
This
privacy policy outlines how we manage your personal
information and safeguard your privacy.
“Personal information” has the same meaning as in the
Personal Information Protection and Electronic Documents
Act (the “Act”) and includes any information that
identifies you, or by which your identity could be
deduced. Personal information does not include business
contact information (your name, title, position,
business address, telephone and fax number or business
e-mail address) and does not include “publicly available
information” specified in the Act’s Regulations.
A.
Governing Principles – Your Privacy Rights
Alleen’s collects, uses and discloses personal
information in compliance with the requirements of the
Act and the provisions of the Canadian Standards
Association’s Model Code for the Protection of
Personal Information (the “Code”) incorporated into
the Act.
B.
What this Privacy Policy Covers
This Policy covers all personal information that is
collected, used or disclosed by Alleen’s.
C.
What Personal Information does Alleen’s
Collect?
Generally speaking, the types of personal information
that Alleen’s may collect includes your name, home
address, telephone number, personal email address,
billing and account information and information about
your window and wallcovering needs or preferences. The
type and quantity of personal information that we
collect in order to sell products and deliver services
to you will vary depending on the nature of the products
and services you purchase from us.
Alleen’s limits the collection of personal information
to the amount and type of information that is required
to fulfill the purposes for which it is collected.
Collection of personal information is always made by
fair and lawful means. We do not collect personal
information indiscriminately, but limit such collection
to the purposes identified in this Policy.
D.
Identifying Purposes – How Personal
Information is Used
Alleen’s collects, uses and discloses personal
information for the following limited purposes:
(i)
to provide services and sell products to you;
(ii)
to assess applications submitted to us for
employment opportunities with our company;
(iii)
to administer our client (products, services and
billing) databases;
(iv)
to establish and maintain customer lists;
(v)
to establish and maintain mailing lists, which
are used to communicate with you in order to fulfill
your order for products or services and to include you
in any direct marketing activities conducted by our
company (such as the delivery of special offers for
products and services). If you tell us that you do not
wish to receive information about our services, we will
not send you any further material. We do not sell or
provide our customer list to third parties for marketing
purposes.
To help us make credit decisions about clients and
prevent fraud, we may on occasion request information
about you from the files of consumer credit reporting
agencies.
Alleen’s does not use Social Insurance Numbers as a way
of identifying or organizing the information we hold.
If you apply for a job at our company and we do not
offer a position to you, we do not retain the
information provided with your application. If we offer
you a job that you accept, the information you provided
with your application will be retained in your employee
file in accordance with our policies respecting employee
information.
E.
Disclosure of Personal Information
Alleen’s will disclose your personal information in the
following circumstances:
(i)
when we are required or authorized by law to do
so (for example, if a court issues a subpoena or if the
disclosure is required under the Rules of Civil
Procedure);
(ii)
when you have consented to the disclosure;
(iii)
when the disclosure is requested by a third party
who, in our reasonable judgment, is seeking the
information as your agent;
(iv)
when the services we are providing to you
requires us to give your information to third parties
(for example, a person hired to install windows or wall
coverings you purchase from us). In such circumstances,
your consent will be implied, unless you tell us
otherwise; and
(v)
if we engage a third party to provide
administrative services to us (like computer back-up or
archival file storage). In any such circumstance, we
will ensure that the third party receiving your personal
information is bound by the terms of this Privacy
Policy.
If we use the services of any third party to process
personal information, we will enter into legal agreement
that require them to protect the personal information in
a manner that is consistent with this Privacy Policy and
acceptable to us. We do not sell, or provide our
customer list to third parties for marketing purposes.
F.
Consent
We are committed to ensuring that you are aware of how
your personal information is used. In most cases, we
will ask you for your specific consent before we
collect, use or disclose your personal information.
Usually, this request for consent will be in writing,
but in appropriate circumstances, we may accept your
oral consent. Sometimes, your consent may be implied
through your conduct with us.
G.
Accountability
Our company is responsible for the personal information
we collect and which is under our control. To fulfill
this responsibility, we have designated a Privacy
Officer to be responsible for our Privacy Policy and
personal information management procedures and have
implemented appropriate security and training measures
within our company.
H.
Openness
We make information about our personal information
collection and management procedures available to all
interested parties. If you have any questions about our
collection, use and disclosure of your personal
information or this Policy, please contact our Privacy
Officer in writing as described in paragraph L of this
Policy.
I.
Access to your Personal Information
You are entitled to access your personal information.
To make an access request, please contact our Privacy
Officer in writing, as described in paragraph L of this
Policy.
Summary information will be made available to you upon
your request. More detailed requests which require
archive or other retrieval costs may be subject to our
normal professional and disbursement fees.
Please note that your right to access is not absolute
and we may deny access when denial of access is required
or authorized by law, when granting access would have an
unreasonable impact on other people’s privacy, or where
the request is frivolous or vexatious.
If we refuse your request for access or refuse your
request to correct information, we will explain why.
J.
Safeguards to Protect your Personal
Information
Alleen’s takes all reasonable precautions to ensure that
your personal information is kept safe from loss,
unauthorized access, modification or disclosure. Among
the steps taken to protect your personal information
are:
(i)
Premises security;
(ii)
Restricted file access to personal information;
(iii)
Technological safeguards like security software
and firewalls to prevent hacking or unauthorized
computer access; and
(iv)
Internal password and security policies.
Employees who have access to personal information
receive appropriate training to ensure compliance with
our Privacy Policy.
Personal information that is no longer required is
destroyed or rendered anonymous.
E-mail. You should be aware that email is not a
completely secure medium and no data transmitted over
the internet can be guaranteed 100% secure. As a
result, we cannot assure the security of any information
transmitted to us over the internet and you do so at
your own risk.
Our website. You do not have to submit any
information in order to visit our website. On our
website, like most commercial websites, we may monitor
traffic patterns, site usage and related site
information in order to optimize our web service. We
may provide aggregate information to third parties, but
these statistics do not include any identifiable
personal information. Please note that our website may
contain links to other websites, which are not governed
by this Privacy Policy.
K.
Accuracy
Our company is committed to maintaining accurate,
complete and up-to-date personal information. If you
are aware of any changes to the personal information you
have provided to us, simply inform us of those changes
and we will update our records.
You may review and correct your personal information by
contacting the Privacy Officer referred to in paragraph
L of this Policy.
L.
Challenging Compliance
Alleen’s has designated an official who is responsible
for managing our compliance with this Privacy Policy.
This official will respond to your information requests
regarding our privacy policies or about your personal
information under our care and control.
Our Privacy Officer can be reached in writing at:
Privacy Officer
Alleen’s Window and Wallcoverings Limited
74 St. Clair Avenue West
Toronto, Ontario
M4V 1M7
We investigate all complaints received by us and will
respond in writing in a timely manner. If a complaint
is found to be justified, we will take appropriate
measures to resolve the matter to the satisfaction of
the complainant.
In the event that you are not satisfied with the
response you receive from our Privacy Officer, you may
contact the Office of the Privacy Commissioner of Canada
at the following address:
Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario
K1A 1H3
1 (800) 282-1376
www.privcom.gc.ca
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